What happens to my package when i'm not home for delivery?

When your not at home the postman will leave a note in your mailbox. This note will tell you the specific date for when the postman will stop by again to deliver your package, or it will tell you which local post office you can go to pick up your package.

Sometimes the postman can forget this note, so if the package is late you can always go to the post office yourself and see if your package is there. 

Also please talk to your neighbours, sometimes the postman delivers the package there. Normally the post office keeps a package there for 1 to 2 weeks, before shipping it back to us. Please be make sure you pick it up on time. 

Why did I not receive my package yet?

In your order overview you can see when your package has been shipped. When there are any remarks about your order, it will also be seen on this page. The delivery times on our website are just an indication, there could be many reasons for delay, for instance: traffic problems, holidays, weekends etc.

Will my package be sent discretely? 

All our orders are shipped discretely. The products are shipped in a brown box, and on the outside it will only be your adress and a return adress. The postman would not be able to see where the package is from.

What happens to my private information?

We only use your information to ship the package. We supply absolutely no information to third parties. Therefore you can order from Onlinesmartshop with an eased mind. Nobody shall see or find out you are one of our customers.

Why is the minimum order amount 20 euros?

The minimum order amount is 20 euros to cover our shipping & handling costs. For every order it takes some work to prepare, pack and ship.

Can I cancel my order?

It is not possible to cancel the order you made yourself. If you would like to cancel your order, please contact us as soon as possible threw our "live chat" or send us an email to info(at)onlinesmartshop.nl ( please do not forget to mention the ordernumber). We will make sure your order will be canceled.

Can i pay with cash money?

Yes, you can send your payment in euro's to our adress ( please do not forget to mention your ordernumber and name). Please seal the envelope good, and only papermoney no coins.

The minimum order amount is €20,-.

We also accept creditcard payments, here below the different creditcards we accept:

-Visa
-Mastercard
-Eurocard
-Discover
-Amex (American Express)
-Diners Club

What is your bankaccount information?

Bankname: Abn Amro Bank, roermond
Companyname:Onlinesmartshop
Bankaccount: 53.23.92.256
IBAN: NL96 ABNA 0532 3922 56
BIC/SWIFT-address: ABNANL2A 

Please do not forget to mention your ordernumber and name with your payment! 

Is this product legal in my country? 
Beneath every product we have shipping restrictions from countries where we cannot ship the concerned item too. All of our products are legal in Holland, however we cannot check the legal status of a product in every country. So it is your own responsibility that your aware of the current laws in your country.

Do you have a shop we can visit?

No, unfortunatly we do not have a shop. We only sell our products through the internet.

Why haven't you answered my email?

Unfortunatly it is possible that our email can end up in your spambox instead.

Please check your spambox to see if it ended up there. You can also contact us by clicking on the "live chat" or by phone.

We try to answer your email within 24 hours after receiving it. Please keep in mind that Onlinesmartshop is closed on weekends, and any email that has been shipped on the weekend will be read on monday.

I lost my password, what now?

When you've lost your password, you can get a new password on our website. When you are at the login page, it will say on the right hand side under returning customer "Password forgotten? Click here."

When you clicked on the link you will come on a page where it will ask you to give your e-mail adress. After you give this, you will automaticly receive an email with a new password where you can login with.

What are Cashpoints?

 Cashpoints are points that you can receive for every order you place. With the next order you place, you can use these points for discount. When you write good reviews we also give Cashpoints. Please pay attention that bad or copied reviews won't be rewarded with Cashpoints.